Everything You Need to Know About Working as an Arise Agent!
What Is the Arise® Platform?
The Arise® Platform connects independent businesses and contractors with customer service opportunities offered by well-known brands. T&D Virtual Solutions LLC partners with the Arise Platform to help independent contractors access available client programs and navigate the onboarding process.
How Does the Process Work?
As an agent, you work independently from home, providing services to clients through the Arise platform.
What Type of Work Will I Perform?
Agents handle various tasks, including customer service inquiries, sales calls, chat support, and technical support. Arise partners with clients from a wide range of industries, such as telecommunications, retail, healthcare, and finance. The type of work is call center work, so it is data entry and communicating with the customer over the phone or via chat. There are NO COLD CALLS, NO DEBT CALLS, and NO TELEMARKETING of any kind.
How Many Hours Can I Work Each Week?
Many programs offer flexible scheduling, allowing you to choose available service intervals that fit your lifestyle. Some client programs may have minimum service hour requirements.
Will I Be an Employee or an Independent Contractor?
You will provide services as an independent contractor (1099), not as an employee of T&D Virtual Solutions LLC or the client company. As an independent contractor, you are responsible for managing your own taxes and business expenses.
What Equipment Do I Need?
Minimum equipment requirements typically include: Windows 10 or Windows 11 desktop or laptop computer, Reliable high-speed internet, Wired Ethernet connection, USB headset with microphone, and a Quiet, distraction-free workspace. Specific client programs may have additional technical requirements.
Is Certification Required?
While certifications and experience can be beneficial, they are not always required. Arise offers comprehensive training and certification programs to equip agents with the skills and knowledge needed to excel in their roles. Most client programs require you to successfully complete a certification course before you can begin servicing customers. Certification requirements vary by client.
Is This a Temporary Opportunity?
No. Many independent contractors continue servicing client programs long-term. However, opportunities depend on client availability and your continued compliance with program requirements.
How Are Payments Made?
Payments are typically made on a biweekly basis via ACH debit.
How much can I make?
You can make between $10 and $19 per hour plus bonuses and incentives, depending upon the client and your performance. Some Client Support Professionals (CSPs) or Call Center Agents may decide to service more than one client to further maximize their earning potential. This is a personal decision, but it is possible as long as the CSP or Call Center Agent is able to meet the goals/expectations (metrics) provided by the client(s).
How Soon Can I Begin Earning Income?
Your start date depends on how quickly you complete registration, background screening, certification, and any client-specific onboarding requirements. Once all requirements are successfully completed and your client program begins, you may start servicing customers.
Who Is Eligible to Apply?
Applicants must be at least 18 years of age, legally authorized to work in the United States, and meet the technical and client-specific requirements for available opportunities
Are There Any Location Restrictions?
California, Washington, Oregon, Colorado, Illinois, Wyoming, Wisconsin, Pennsylvania, New York, Vermont, Maryland
Is a Background Check Required?
Yes. Most client programs require a background check before certification or servicing can begin. Background check fee: $30 and are valid for 36 months unless a specific client requires a new screening sooner.
Certain criminal convictions may affect eligibility depending on the requirements of the client program.